Installation of the new version appears to remove the old version from the device. The change may require support to walk each user through the installation of the new Quick Assist application before it can be used to provide remote assistance.Īdditionally, the new Quick Assist installs next to the old Quick Assist application on the Windows machine, making it difficult for users to pick the right one during searches or selecting the right one for uninstallation.Īt least the last issue appears to have been fixed. Previously, administrators could be sure that Quick Assist was available if the device used Windows 10 or 11 as the operating system. The change introduces several usability issues for administrators and users alike, which Microsoft failed to mention in the announcement.Īdministrators who replied to the official Twitter announcement by Microsoft's Office Insider account highlighted, that the installation of the application required administrative privileges, and that the user that required assistance, needed to install the new Quick Assist app from the Store to get help using the tool. It loads the Quick Assist interface when selected. The "not yet" option will be removed from the application window. Users receive a prompt that a new version is available, and that it needs to be downloaded and installed from the Microsoft Store. The old version of Quick Assist can't be used anymore after according to Microsoft. The announcement explains how the new version of Quick Assist can be installed, but it does not highlight the challenges that administrators face. The company delayed the change by a week, which was originally scheduled to take place on May 16, 2022. Announced on April 27, 2022, Microsoft informed Windows Insiders about the upcoming changes to Quick Assist.
Starting on May 23, 2022, that version of Quick Assist will stop functioning. Users may launch the interface by searching for Quick Assist or by using the keyboard shortcut Ctrl+Win+Q the new app supports the keyboard shortcut just like the old version of Quick Assist.
0 kommentar(er)
